Anna is a 44-year-old divorced mother of two teenagers. anna's father, who lives alone in a nearby suburb, has recently been diagnosed with lung cancer. anna needs to take her father to and from medical appointments while she tries to manage the demands of her own full-time job. she goes to the employee assistance counselor at work for in coping with the demands of her situation. the counselor understands that the demands on anna are too great given her available resources, a phenomenon called