Scenario Possible risks
Actions that promote
their duty of care /
protect the service
user
Colleen works for a
domiciliary care
agency.
She is
visiting Hazel, who
has infected leg
ulcers. Before
starting work,
Colleen washes her
hands and puts on an
apron and gloves.
After she has
assisted Hazel,
Colleen removes her
apron and gloves.
Once these have been
disposed of, she
washes her hands and
applies an
alcohol-based hand
rub.