In a multi-cultural, multi-cultural society, a good strategy for proper customer service would be 1) appear to listen and have a standardized presentation
2) to be polite and get to a first name basis as quickly as possible
3) to get to a first name basis and informality as quickly as possible to put the customer at ease
4) to be polite and begin formally

The best option is D)

Explanation:

Cross-cultural communication can be a thing. As an ardent customer care personnel, one of the best ways to deal with a customer from another culture would be to be polite and to begin formally.

To relate with converse with customers on a first-name basis may be risky. This may be considered rude or insensitive in some cultures.

The safest thing to do is to be polite and formal from the onset.  

Great emotional intelligence and learning about other cultures as much as possible would help a newbie become ardent at dealing with multi-cultural clients.

Cheers!

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

answer: c

explanation: