What is the speaker's tone? What words or phrases in the opening paragraphs reflect this tone?

The one certain thing about the message you sent to the receiver is that the receiver will: a)process the information sequentially, not simultaneously. b)interpret it based on their framework of experience. c)not be able to interpret all the relevant information. d)revise his/her premises according to the information sent.

Which passage from the story best shows the author's use of surprise to advance the story? a. i'd have gone up to the boss and told him just what i think, tell him everything i would, let him know just what i feel b. "oh, god", he thought, "what a strenuous career it is that i've chosen! travelling day in and day out." c. and he looked over at the alarm clock, ticking on the chest of drawers. "god in heaven! " he thought. it was half past six and the hands were quietly moving forwards, it was even later than half past, more like quarter to seven. d. one morning, when gregor samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. submit

Can someone me answer this english question