"Managers and department heads across the nation strategize on a weekly, if not daily, basis. For the past three quarters, telephone charges have increased and sales have decreased. Morgan needs to cut expenses while keeping the lines of communication open.

Analyze the telecommunications technologies you've studied in this unit—fax, broadcasting, VoIP, e-mail, blogs, and wikis—to determine which technology will best meet the needs of Morgan's company."

My question is what is VoIP and would it be better than the other options?