Rasheed, a black man with a bachelor's degree in physical education, applies for a job at a gym along with a white friend who has the same qualifications. although his friend gets an interview call from the gym, rasheed does not receive any interview calls. suspecting that his application was rejected due to his first name, rasheed submits an identical résumé to the same gym but changes his first name on the résumé. consequently, he is invited for an interview. in this scenario, rasheed was likely a victim of:

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation:

drop shippers;

e would be the answer

c.

clarify customers’ doubts only when asked.