How does "Tidal Wave" end -- specifically with respect to the city itself?

133) the jay group hires better employees than its competition by conducting effective searches and multi-tiered interviews. the company also provides high quality training to its employees, strong competitive advantage through which type of differentiation? a) image differentiation people differentiation an aspect often neglected by competitors. the jay group is most likely to gain a c) services differentiation d) product differentiation e) channel differentiation