Screenshot for question is below

hi

Explanation:

may i speak with =podria hablar con

who am i speaking with=con quien hablo

to dial=*marcar

to answer= contestar

the answer is c. pero

explanation:

you only want ot speak with the employee not the director

yo nos habíamos enterado de que los precios de los tiquetes subieron.

btw its yo not ya, ya means already yo means me or in this case us.