One receptionist posted an anonymous blog on the web that said, "i work in a five-star hotel, servicing the rich and famous. that being said, the people who come to the reception are not worth servicing sometimes. in fact, the guests can be idiots. i am often treated with no respect, and nobody listens to me until i threaten to call the security and put them in their place." clearly, if a receptionist is in a bad mood, it is going to influence her perceptions of guests, which will in turn influence her behavior. it is evident that the receptionist exhibits