When confronted with an angry and emotional customer, the best first step toward service recovery is to?

What city was divided between communism and democracy/capitalism after world war 2

In writing about her findings in a brazilian shantytown, nancy scheper-hughes’s account of alto do cruzeiro provides a window into the terrible toll of nonconsensual organ harvesting among the poor, as well as how she herself changed over time. how might an anthropologist justify the publication of this ethnographic research when considering the problem of ethnographic authority? a. all of the poor must be given an equal voice, thus polyvocality is justification. b. anthropologists are themselves changed in fieldwork, and so honest reflexivity is justification. c. the horrific conditions made it impossible to ignore, and since she obtained informed consent, this is justification. d. authoritative writing asks us to consider what right we have to report, thus a moral challenge is justification.

Jane is a new therapist who works with couples and families. her decision was motivated by her sister melinda’s experience of spousal abuse. when jane meets with her supervisor to review cases, he points out that jane takes sides with her female clients when they cry or describe intense conflicts with their husbands. she believes her supervisor is blind to the signs of abuse. what critical thinking pitfall do jane’s reactions show?