True or False 16. Courts settle the overwhelming majority of disputes in this country. 17. Arbitration is the least formal method to settling disputes. 18. Conflict is inevitable and can be productive. 19. The Better Business Bureau is an example of a mediating organization. 20. In both arbitration and mediation there is a third party involved in the settlement. 21. Court proceedings are public property. 22. An Arbitrator is like a judge. 23. One must follow the settlement of a mediator. 24. Mediation focus’ on future behavior. 25. In court, the intent is to find the truth.