When the owners of Crepes a la Nana arrive at the brunch they were booked to cater, they are greeted by an angry customer. He claims they are late, but MaryAnn insists they are on time. Nana, not wanting to focus on who is right or wrong, steps in to communicate a new plan. Which rule of service recovery is Nana demonstrating

Who won the debate over ratifying the constitution

Read the paragraph below and answer the question that follows. "andy was asked to speak in a school assembly about a fundraising opportunity for a fellow student who had recently been diagnosed with leukemia. andy's stomach hurt and his hands were cold. "steady man," he thought. "you can do this. it's for tim. he needs our ." andy could picture the students wanting to get involved. it occurred to him now that he wasn't just giving a speech. he had something worthwhile to say. which strategies did andy use to reduce his apprehension? select all that apply." be prepared. use muscle relaxation techniques. get experience. think positively. focus on communicating to the audience.

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