The first step in initiating conflict resolution is: listening to the solution. restating the problem. understanding the conflict. implementing the solution.

Annie and bart are coworkers. in fact, they share a cubicle wall. recently, they were involved in a fender-bender in the company parking lot. each blames the other for the accident, and the two have stopped speaking. would you advise them to try to settle their dispute through arbitration, mediation, or with a traditional lawsuit? why?

Provide an example of how you have successfully taken into account individual differences in dealing with people. in what way did your approach make a difference in the outcome of the interaction with that person?

Choose the best example of an indirect confrontation for the following situation: peter, a local school board member hired john whom owns a local print shop to make custom t-shirts for his son's basketball team, the ravens. they are about to play their final game of the year and are having a party to celebrate their semi-finalist rankings. unfortunately, the printer made a mistake and printed on red/blue shirts instead of black/blue which are the team's actual colors. peter explains to john that the team's colors are black/blue instead of red/blue and asks john what he thinks they should do. peter explains to john that the team's colors are black/blue and demands that john re-print the shirts on the correct colors. peter agrees to take the red/blue shirts but then posts a negative yelp review on john's business. peter agrees to take the red/blue shirts but tells everyone he can in the school about the incident and tells them not to buy from john. peter rejects the shirts and files a lawsuit to attempt to recover the down payment he made to john.