The Oz Resort Scenario Oz Resort is part of a chain of resorts owned and managed by Holiday Fiji Ltd. Oz Resort,

located in Nadi, the western tourist town of Fiji. Oz resort has an annual turnover of F$45.2

million. It is a large resort by Fijian standards, boasting 500 rooms and recreational facilities

including an 18-hole golf course, children’s activity programs, water sports (for example, scuba

diving, parasailing, water-skiing, jet-skiing), horse-riding, tennis, bush-walking, several

restaurants and a night-club. Oz Resort won an industry award five years ago for the quality of

service. On the wall of the resort lobby is a large plaque with the inscription ‘People are the Key

to Success’.

Oz Resort has 260 employees, of whom 40 are permanent, and 220 are temporary. Most of the

temporary staff is university students recruited through personal recommendations. No formal

skills or qualifications are requi