Importance of change management in an organisation

Reasoning based on the ease with which we can bring something to mind involves the use of the heuristic

Tanya was used to using word, and she did some work for her brother mike, who was using wordperfect. tanya was quickly able to use wordperfect for windows with little difficulty, since many of the commands for it were the same as the commands for word. tanya's ability to use wordperfect best illustrates:

Which of the following is not critical in decision making? a. taking action independentlyb. considering internal factorsc. considering external factorsd. considering decision consequences