What is the term for the use of specific actions that cause changes in the actions or moods of others

Urban growth invariably feeds increased commercialization and industrialization. it requires continually expanding land areas. when urbanization rates are high, and countries do not have the institutional and managerial capacities or economic wherewithal to manage such rapid growths, they exert intense pressure on the types and nature of the resulting settlements. they contribute to the development of overcrowded slums and shanty towns without adequate essential services and necessary infrastructure.-by asit k. biswas and cecilia tortajada

The three sociological perspectives include the beginner’s mind, culture shock, and the sociological imagination

Ibelieve the answer is benjamin franklin.