.3. It is a decision made in common by two or more people, this is used in conflicts when the parties need to reach a: * a)Agreement.

b)Strategy.

c)Agreement.

4. Mechanism by which a person, outside the conflict, promotes the search for a solution that satisfies the parties: *

a)Friends.

b)Mediation.

c)Action.

5. Person who helps them make commitments that satisfy everyone: *

a)Mediator.

b)Indifferent.

c)Intriguing.

6. For the dialogue to be assertive it must be based on active listening. Identify which of the following expressions is an assertive dialogue: *

a)If you don't agree with me during the debate, look out for the consequences.

b)I do not agree with what you think, but I respect it.

c)Do not be angry, please, let's see the movie you want.

7. Situation that implies a problem or a difficulty that can lead to possible confrontations, generally between two or more parties: *

a)Conflict.

b)Consensus.

c)Dialogue.

8. Communication is strengthened when positive attitudes are adopted such as: *

aDo not analyze the contrary opinion.

b)Threaten the other party

c)Actively listen to those in front of us.

9. The consensus is: *

a)It is an action by which no one of the parties reaches an agreement.

b)Act by which several parties reach an agreement that satisfies everyone.

c)It is an action by which only one party agrees and the other does not.

10. There are three elements that intervene in a conflict: the process, the people and the: *

a)Resentment.

b)Problem.

c)Neglect.