What type of listening would be used if Jim was trying to determine if he understands why his employees do not like the new healthcare coverage



Critical listening

Explanation:

Listening is simply said to be the process of hearing and interpreting messages. Listening helps you to understand what information is being passed on.

Critical listening is said to be the ability of a listener to deliberate on what is said by exploring the logic, reason, and point of view of the speaker. It has another name called evaluative listening as it involves evaluating or analyzing information, evidence, ideas, or opinions through consistent and regular method.

If wanting to understand is what you crave for, then critical listening is needed as to knowing other person opinions and having a reason or to work on what is being said to you and how it is being said to you.

just search google

explanation:

google is the best

answer; quantitative versus qualitative research;