Identity includes:
a. how individuals carry out their significant roles.
b. attitudes related to physical appearance, structure, or function.
c. a real or perceived change.
d. the internal sense of individuality, wholeness, and consistency of self over time

Your answer is B - attitudes related to physical appearance, structure, or function.

Ithink it would be choice b (county). hope this you!

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.