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Social Studies, 11.04.2020 04:25 kenzielema12

You work with an offshore division that has had trouble with customer support complaints. The local culture finds it acceptable to avoid addressing customer complaints and even to lie to complaining customers. Your culture, and the culture of your customers, prizes honesty and transparency. You set up a system where any employee in the division who fails to address a customer complaint directly and honestly will be summarily fired. This response strategy would best be described as.

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You work with an offshore division that has had trouble with customer support complaints. The local...

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