Sue wants her Bow Wow facility to be "the best in the Camp Bow Wow system." If she visited an award-winning boarding kennel in New York City and decided to implement its efficient check-in system, which takes dogs from parking lot to kennel in under 3 minutes, she would be . Sue has recently hired you as a manager and asks your advice. Choose the best answer to her question. Sue tells you, "I’ve heard about the balanced scorecard approach to link strategic goals to what we do every day. But this sounds like something that just makes a good PowerPoint presentation. How will it help untangle the 7:00 AM rush of phones ringing, people handing over their credit cards, and dogs everywhere?" The balanced scorecard is useful but is more appropriate for a manufacturing environment where operations are standardized than for a customer service business. The balanced scorecard identifies measures in four or more areas, including the internal business process perspective. The balanced scorecard is an optimal way of delivering holistic employee performance appraisals to reward them for positive behaviors and coach them as needed. The balanced scorecard focuses on the financial perspective, and financial measures are the most important.