You are a member of a small group in your communication class, formed for the purpose of completing a decision-making project. Robert insists that your meetings should be conducted according to Parliamentary Procedures, but Serena wants to use a consensus approach. Your group is experiencing conflict about .

the process.
the procedure
the information

The correct answer is letter "B": the process.

Explanation:

Process conflicts arise when individuals have different points of view about what strategy should be used to conduct certain work. The conflict could be worse if there are many kinds of processes that could be followed since individuals could have even more different opinions making it hard to come to a consensus.

In the case, Robert prefers the Parliamentary Procedure while Serena would like the consensus approach to be used to complete a decision-making project. Then, the group is determining what process to follow to reach its objective.

The correct answer is letter B

Group conflicts are classified in different ways depending on types, motivations, circumstances and natures.

Conflicts arise when an interaction between two or more people (or groups, or organizations) causes one of the actors to perceive the differences in thought, feeling and action of the other as obstacles to be overcome.

The attitude of each person involved in a conflict will be decisive for the positive or negative evolution of the situation. A simple way to understand the typical reactions we usually have at these times is through the hot / cold polarities. These are extreme reactions that, if not examined, are capable of potentiating the conflict and substantially injuring the actors involved.

Self-affirmation and attentive confrontation as possibilities to face conflict in a healthy way. Self-assertion is linked to awareness of the fears that haunt us when we are in conflict. The cold ones are afraid to be considered insensitive and inhuman if they respond aggressively, while the hot ones fear to be seen as condescending, cowardly or insecure, and for that reason they arm themselves with all their strength when confronting the opponent. Deep down, both fear being seen as worse (or not being accepted) by others.

Attentive confrontation, in turn, is the art of not closing our perception in relation to the other's world, at the same time that we are able to clearly present our interests. Self-assertion, that is, the discovery and examination of our internal fears, can be considered a requirement for attentive confrontation.

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