"Let me explain," says Janeen. "I started this business about 8 years ago as a day spa. We offered facials, therapeutic massages, pedicures, and manicures, so I had some aestheticians, massage therapists, and nail technicians, as well as a receptionist."While she is talking, she is putting up sticky notes on an easel in her office. You look at what she has posted on the easel. How would this organization be best described?

The correct answer is flat organizational structure with a wide span of control

A flat organization eliminates as many middle management positions as possible to put executives in direct contact with employees on the floor. This approach can work well in a small company with a limited number of employees, where it is possible for executives to oversee operations. In larger companies, it may be necessary to include some intermediary for functionality, but individual departments and task forces may operate with a horizontal management structure. Some companies thrive when organized in this way, because it can promote efficiency and accountability. An advantage of flat organization is that it can simplify operations. In a store, for example, individual employees may be able to act with considerable autonomy to quickly resolve customer complaints. They may be responsible for their actions later in a meeting with an executive. This can encourage employees to take an active role in making decisions and support the decisions they make. For customers, this can result in increased satisfaction and a sense that the company is sensitive to their needs. Projects can move more quickly and with less disruption, in a flat organization. Instead of having to pass decisions through a series of staff, teams can move quickly to develop projects after receiving a go ahead of an executive. Also, the same rationalization can help solve company problems quickly. If a new product is defective, for example, teams can begin immediate analysis and making proposals to resolve the problem. Reducing the hierarchy can be profitable.

since learning about his learning patterns, logan has become very aware of the thoughts and feelings he experiences as he listens to the “internal chatter” of his patterns.