The MIT Precision Products salesperson called on the dentist and described his company's new drill as having "unbelievable cutting power" and "a perfect balance to reduce hand fatigue." The dentist looked at the salesperson as if he were crazy and said, "I will never use your company's product. It was due to an MIT product that I failed to graduate with the rest of my classmates."
In terms of the communication process, the dentist:

A. created noise.
B. provided feedback.
C. encoded the message.
D. changed the communication channel.
E. altered the communication medium.

B. provided feedback.

Explanation:

The MIT Precision Products salesperson called on the dentist and described his company's new drill as having "unbelievable cutting power" and "a perfect balance to reduce hand fatigue." The dentist looked at the salesperson as if he were crazy and said, "I will never use your company's product. It was due to an MIT product that I failed to graduate with the rest of my classmates."

In terms of the communication process, the dentist provided feedback.

The response of the receiver of a message is known as feedback. Feedback is necessary in a communication so as to determine if the listener comprehends what is being said and if you are both on the same page. The dentist responded by saying he will never use the company's product, this is a feedback to the sales offering.

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