At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?

Programmed decision

Explanation:

At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as a programmed decision because it is a routine or repetitive decision that can be handled by established business rules or procedures, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages in his shift hour. This types of decisions are often called for at certain points in a standard process, and are decided based on recognized and easily identifiable factor which made Carl to also plans out his route according to the addresses that he will be visiting to drop off packages.

the correct answer is d