Delta Communications Inc. has recently adopted a new performance management system that is significantly different from the earlier system. The managers have started adapting to the new methods and are enforcing these changes among their work teams. Which of the following is illustrated in the scenario
Behavioral substitution

Explanation:

Behavioral substitution is the term for rational and conscious replacing of the old patterns, behaviors, and ideas in the working condition by the new ones.

The employees and managers are changing the ideas that were central to the workplace, and changing them to the new behavior.

In this example, we see how the company adopted a new performance management system, ideas and methods that are said to be completely different from the old one, and how they are starting to spread it in their team. They are conditioning their team to adapt and accept new methods in place of the old ones.