Developing Better Listening Skills

Choose the best description of the barrier listed.

Psychological barriers

We "tune out" others’ ideas that run counter to our own preconceived thoughts.

We become bored because we can process thoughts three times faster than speakers can present them.

We fail to listen because we are just waiting for the next pause when we get to speak.

Choose the best description of the barrier listed.

Physical barriers

We respond unfavorably to unfamiliar jargon and "charged" words.

We find it difficult to listen because of impediments such as hearing loss, poor acoustics, or fatigue.

We fail to listen because we are just waiting for the next pause when we get to speak.

Complete the sentence with the most appropriate choice.

You can counter the effects of thought speed listening barriers by: controlling your surrounding or capitalizing lag time

Complete the sentence with the most appropriate choice.

You can improve your listening if you. wait for a break to interrupt with your ideas or concentrate on what the speaker is saying

Read the following scenario, and answer the questions that follow.

A colleague from the plant in Germany has arrived at the Chicago plant to share insights on a recent product line changeover implemented in Germany. This changeover has saved thousands of euros at the German facility, but Jim does not think it will work in the United States. Jim feels that there is a completely different attitude towards work and innovation in the U. S., and in fact, thinks the German facility is technologically behind his plant. Additionally, the colleague often mispronounces words when he speaks English, and doesn’t dress appropriately for the U. S. office. He showed up to work on the plant floor in a formal suit and tie, with dress shoes that had a slippery sole. However, the colleague is a guest, and it is important that Jim pretends to be interested.

Identify listening barriers. Check all that apply.

Thought speed

Nonverbal distractions

Faking attention

Grandstanding

Psychological barriers

Identify tips that would help Jim listen more effectively to what his international colleague has to say about the production process. Check all that apply.

Judge ideas, not appearances

Focus on nonverbal signals

Provide feedback

Keep an open mind

Control his surroundings