Eloise has never stocked any organic products, and her sales have always been fine. She also doesn’t see any reason to allow customers to pay with their smartphones, since cash and credit cards have always worked perfectly well. Other stores have started stocking bags of organic chips and have converted their cash registers to accept a smartphone payment system, and their profits have increased. However, Eloise thinks that making these changes would just be more trouble than they’re worth.

a. Seeing what you want to see
b. Being influenced by initial impressions
c. Perpetuating the status quo
d. Being influenced by emotions

Eloise is PERPETUATING THE STATUS QUO.

Explanation: Perpetuating the status quo simply means prolonging the way things are, as opposed to the way they could be. For example, a manager failing to explore new methods and ideas probably because they feel the current status is working well.

Eloise knee very well all other stores that have started selling organic products, accepting smartphone payments have recorded significant profits increase but she is just "fine" the way she is. This is an example of Perpetuating the status quo.

the rebels’ chances of victory at lexington & concord were fairly slim, given the fact that most of them very untrained and they were up against the world's greatest military force.  

the first question's answer is a.