Kazue works in a department store. She has noticed that several of her coworkers avoid interacting with customers, take a lot of smoke breaks, and leave their sales areas messy and disorganized. When she discusses the situation with her manager, Rob, he says he will do something about it, but he does not. In fact, nothing changes until several customers file complaints in the space of a single week, at which point Rob takes disciplinary measures toward two of his employees. Rob is demonstrating:

The options are:

A. Laissez-faire leadership.

B. Transactional leadership.

C. Contingent reward leadership.

D. Active management-by-exception.

E. Passive management-by-exception.

Option E. Passive management-by-exception.

Explanation:

Laissez-faire leadership is the leadership which don't bother what is going on and all they do is delegate their assignment to other team members. The productivity under this leadership is always lower because there is no one who takes the tasks seriously and this is not the case here.

However here the manager has done minimum which best reflects the Passive management by exception. This leadership style don't bothers too but when their is emergency then he do reacts and make decisions which are of least standard and in this case, Rob has taken the least step to show that he is the team leader by taking disciplinary measures when the problem had become headache for him.

If the manager would had reacted the time when the first discipline is violated then the manager would had reflected by punishing and when an employee performed well he has rewarded him or her. Then the manger would had demonstrated Transactional Leadership style and this is not the case here.

The Contingent Reward Leadership the leaders motivates and encourages positive behaviors which are helpful in increasing the productivity of the workforce and this is not the case here.

The Active Management-by-Exception is the actively involvement of the leader in rectifying the problems and mistakes of the team members. The leader continuously monitors the performances and employee progress and recommend approriate actions in the right course of time. Again this was not the case here.

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