A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service qualityCredibility, responsiveness, understanding/knowing

communication, courtesy, and credibility

Explanation:

When customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty it implies that the customer are concerned with the quality service of communication, courtesy and credibility.

Communication, courtesy and credibility are important determinant of quality service.

The best answer among the available options is credibility because responsiveness and understanding/knowing are not often determinants of service quality. Credibility is a reputation that makes people to believe someone the most because it is as a result of good testimonies or positive experiences given by other people who have had interactions or made deals with the concerned person—who, in this instance, is the car dealer.

option c

explanation:

strive for superiority

swahili is an extremely rich and complex civilization, a set of ethnic groups articulated by a language and a series of cultural elements that fuse the african traditions, islam and indian culture. this growth was largely a result of the indian ocean trading network that brought in not just man-made riches, but also religious ideas, specifically islam, which had a significant impact on the local culture. furthermore, the development of the swahili language gave a common cultural unity to the people.