You are looking for a new roommate. You invite a person you hope will agree to be your new roommate to meet you in your apartment. Your mother, who is a real estate agent, tells you to bake cookies and make hot tea just before your prospective roommate arrives. She explains that the hot drink and smell of the cookies will affect this person's judgment of you. This is an example of:

incentive, carjoling, persuasion , hospitality

Explanation: this is mostly called incentive. It is an action, words, display that is done or perform to attract customers, business associates and others. In this case, it will make the person feel welcome and He or she will have the experience of your hospitality firsthand.

Little things we do, has an effect on people. Even if the person does not like the house, your hospitality will change her judgement and make her reconsider her decision.

i need more info !

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.