Which of the following is true of COQ measures? A. They focus managers' attention on how poor quality affects operating income. B. They direct attention to financial processes that help managers identify the precise problem areas that need improvement. C. They forecast customer satisfaction and employee satisfaction, which are useful indicators of longminusrun performance. D. They provide immediate shortminusrun feedback on whether qualityminusimprovement efforts are succeeding.

What did justice brown’s verdict in plessy v. ferguson state?

You are a cfp and although you never went to law school, you consider yourself to be very good at reviewing wills. your client, catherine, asks you to prepare a will for her. should you prepare a will for catherine? a. yes, catherine is your best client and you might lose her if you do not prepare the will. b. yes, it is permissible for a cfp to prepare a legal document. c. no, preparing catherine's will would be considered the unauthorized practice of law. d. no, you should only prepare catherine's will if you are going to prepare her husband's will as well.

Sara and her friends were at an iowa football game in iowa city. sara is a life long resident of iowa and goes to college at dmacc. while she was in iowa city, robert smashed into her car when he ran a red light. sara was seriously injured and taken to university hospitals in iowa city (fortunately her injuries were not life threatening but laid her up for a long time and she had to drop out of college for the rest of the semester). robert is from michigan and was in iowa city to see the game and then to party later. at the time of the accident robert was drunk (at least legally - he blew a 0.17 and the limit is 0.08). sara has sustained about $500,000 in damages between her current and future medical bills, pain/suffering, lost wages, etc. also her car was totaled in the accident. can sara sue robert in a federal court? explain why or why not. (be sure to mention the two primary factors associated with suing someone in a federal court in a case like this.)