Based on what you know, how would you classify the caregivers’ behavior?

a) human error
b) at-risk behavior
c) reckless behavior
d) none of the above

The following text belongs to the first part of the question:

At the large multi-specialty clinic in which you work, there have been two near misses and one medical error because various clinicians did not follow up on patient results. Different caregivers were involved each time. When asked why they failed to follow up, each caregiver said he or she forgot.

The correct answer is:

a) Human error

Explanation:

In this case the general behavior from the caregivers could be classified as a human error, since it is a conduct that was not intentionally developed. As it possible to see in this specific case, human errors can be perceived in any environment in which the human intervention is carried out, because it is considered a really common behavior that can be prevented taking into account the high risk that it might involve depending on the ambit and responsibilities of the participants of the process.