Venus diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its customers. this has the restaurant improve its customer service and satisfaction. this scenario illustrates that venus diner is striving for

Effectiveness.

Explanation:

When Venus Diner installed two additional billing counters so that the customers don't have to wait more that they had to do before. By installing two counters it has helped the restaurant in improving it's customer service and satisfaction. Hence Venus Diner is striving for effectiveness.

the above statement/question is (true);