When tom and ruth checked out of the marriott hilton head resort, they were each given a brief postage paid survey to complete and return through the mail. the survey asked 15 questions about their stay at the marriott resort. it covered such attributes as overall satisfaction, check-in speed/efficiency, cleanliness, decor and comfort of their room, friendliness and efficiency of the staff, quality of dining experience, quality of merchandise/gift shop, intention to return and willingness to recommend to friends. which of the following types of research did marriott conduct?
a. complaint solicitation
b. critical incidents studies
c. relationship surveys
d. trailer calls
e. lost customer research

answer; i believe the answer is 80%, plz check first good luck;

giant impact theory - the moon was formed from the collision between earth and another mars-sized body.

colliding planetesimals hypothesis - the moon was formed from the same cloud of material as earth.

capture hypothesis - the moon was locked into orbit by earths gravity as it was passing by it.

accretion hypothesis - the moon was formed from collisions and combining of planetesimals.

i think this is right, if not and you know better let me know.

d. i assume the underlined word is "role." reformat if it isn't.

explanation:

role is closest to part because when replacing words, "playing a vital decision," "playing a vital activity," and "playing a vital dollar" don't make logical sense. the only meaningful choice is "playing a vital part."

this fits one of merriam-webster's definitions of role: "a function or part performed especially in a particular operation or process."

answer; passive listening;