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Candace is a flight attendant for a large, international airline. while in china, candace often finds look-alikes in famous designer brands of watches, handbags, clothing, and golf clubs. in fact, she'll do her christmas shopping there and will even buy good-quality items for auctioning at her son's preschool events back in the u. s. candace's actions demonstrate

Martin is managing a production line in a manufacturing plant in the midwest. martin has a quality and productivity problem in one part of the manufacturing process. he discovers that his workers aren't sure what to do. when he asks why they didn't ask questions, the universal reply is, "we midwesterners don't ask questions, we just do." martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. unfortunately, martin finds the program doesn't work. when he further questions his workers, he discovers that no one wants to be the first to ask questions. as a group, workers still feel that they should figure it out on their own and not ask questions. martin finds carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. after about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions. refer to case 6.1. martin's plan failed initially because he didn't consider the power of on attitudes.

Congress is controlled by the democrats. president yaeger, a republican, takes several actions that are opposed by the democrats in congress. first, the president introduces a new budget that cuts most of the government's social programs and gives tax breaks to the wealthy. next, president yaeger negotiates a trade treaty with a nation accused of human rights abuses. then, the president gives pardons to three republican senators who have been convicted of crimes.