Imagine that you're working at the front desk in a local public health clinic. The nonprofit organization that runs the clinic is interested in taking
measures to reduce the number of medical errors that take place at the
facility. They ask you to survey the results of the root-cause analyses they
have done for various medical errors over the past year and make a list of the
top 5 recommendations to reduce medical errors at the clinic. The list is to
start with the the suggestion that will reduce medical errors the most. After
you review the data, you find that the errors are even spready among many
areas. Which of the following recommendations should be at the top of your
list?
A. Clinic staff should paticipate in exercises designed to improve
their communication skills.
B. All staff should stop what they're doing and always pay close
attenton whenever they hear information over the clinic intercom,
C. All staff should review the chic's safety protocols often as they
are periodically updated with new information.
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