Imagine that you are assisting a under age (minor) transgender patient who has arrived with there family. The family is trying to complete the necessary billing and insurance paperwork, so that their child can have some required surgery. The family is upset because they are required to identify a specific gender on the forms. More and more of the staff have become involved as an answer is tried to be found. The child is becoming more distressed and the family is loudly and verbally expressing more and more concern over the situation as more staff have become aware of "this private matter. Describe at least 4 appropriate ways to verbally address the concerns of the family in regard to the other staff.
Describe at least 4 specific things (actions) that you can do to show empathy towards the patient and their family and show that you are an advocate for them.

Cj is a 53 year old african american female presenting to pharmacy for first-time certification and cmr so that she may start getting her medications at no cost. cj states that her main concern about her health is her diabetes. pmh: t2dm, htn, hyperlipidemia sh: denies tobacco and illicit drug use, occasional alcohol use (1-2 drinks/month) fh: unknown allergies: penicillin (unknown reaction; had reaction when young). medications: lisinopril 5 mg daily aspirin 81 mg daily simvastatin 20 mg daily wt 231 lbs (105 kg), ht 5’6”, bmi 37.3 (obese), ibw 59.3 kg, bp 145/80, hr 98, random blood glucose 395, a1c 11.2%, estimated 10-year ascvd risk 9.5% drug-related problems: 1. uncontrolled t2dm 2. uncontrolled htn 3. suboptimal statin intensity 1) identify two pieces of objective data included in this case: 2) what kind of monitoring needs performed for the new prescription for this patient? 3) based on your case how would you counsel the patient on the new prescription medication? provide examples of specific aspects you would include in your patient education. 4) review your patient case. identify any medications that do not have a corresponding disease state. 5) review your patient case. identify any disease states are not treated by current medications. 6) what otc (over the counter) product would you recommend for this patient (based on the patient request for an otc product? include dose, frequency of administration, route of administration, and critical counseling points.