Similar figures are:
a. figures that are exactly the same size but different shape.
b. figures that are the exact same shape with proportional sides and equal angles.
c. figures that are the exact same shape with congruent sides and proportional angles.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%