Hannah works at a flower shop for $9.50 per hour. This week she will work 12 hours overtime, for which she will be paid 1.5 times her usual pay rate. What will her gross paycheck be.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%