Incoming calls to a customer service center are classified ascomplaints (68% of calls) or requests for information (32% ofcalls). Of the complaints, 40% deal with computer equipment thatdoes not respond and 57% deal with incomplete softwareinstallation; and in the remaining 3% of complaints the user hasimproperly followed the installation instructions. The requests forinformation are evenly divided on technical questions (50%) andrequests to purchase more products (50%). a) What is the probability that an incoming call to the customerservice center will be from a customer who has not followedinstallation instructions properly?

b) Find the probability that an incoming call is a request forpurchasing more products.

(2 x^3 + 7 x^2 + 5 x + 2)/(x (x + 2))

step-by-step explanation:

simplify the following:

x/x^2 + 3 x + 2 - (x (x + 1))/(x + 2)

combine powers. x/x^2 = x^(1 - 2):

x^(1 - 2) + 3 x + 2 - (x (x + 1))/(x + 2)

1 - 2 = -1:

x^(-1) + 3 x + 2 - (x (x + 1))/(x + 2)

put each term in 1/x + 3 x + 2 - (x (x + 1))/(x + 2) over the common denominator x (x + 2): 1/x + 3 x + 2 - (x (x + 1))/(x + 2) = (x + 2)/(x (x + 2)) + (3 x^2 (x + 2))/(x (x + 2)) + (2 x (x + 2))/(x (x + 2)) - (x^2 (x + 1))/(x (x + 2)):

(x + 2)/(x (x + 2)) + (3 x^2 (x + 2))/(x (x + 2)) + (2 x (x + 2))/(x (x + 2)) - (x^2 (x + 1))/(x (x + 2))

(x + 2)/(x (x + 2)) + (3 x^2 (x + 2))/(x (x + 2)) + (2 x (x + 2))/(x (x + 2)) - (x^2 (x + 1))/(x (x + 2)) = ((x + 2) + 3 x^2 (x + 2) + 2 x (x + 2) - x^2 (x + 1))/(x (x + 2)):

(2 + x + 3 x^2 (x + 2) + 2 x (x + 2) - x^2 (x + 1))/(x (x + 2))

3 x^2 (x + 2) = 3 x^3 + 6 x^2:

(2 + x + 3 x^3 + 6 x^2 + 2 x (x + 2) - x^2 (x + 1))/(x (x + 2))

2 x (x + 2) = 2 x^2 + 4 x:

(2 + x + 6 x^2 + 3 x^3 + 2 x^2 + 4 x - x^2 (x + 1))/(x (x + 2))

-x^2 (x + 1) = -x^2 - x^3:

(-x^2 - x^3 + 3 x^3 + 6 x^2 + 2 x^2 + 4 x + x + 2)/(x (x + 2))

grouping like terms, 3 x^3 - x^3 + 6 x^2 + 2 x^2 - x^2 + 4 x + x + 2 = (3 x^3 - x^3) + (6 x^2 + 2 x^2 - x^2) + (x + 4 x) + 2:

((3 x^3 - x^3) + (6 x^2 + 2 x^2 - x^2) + (x + 4 x) + 2)/(x (x + 2))

3 x^3 - x^3 = 2 x^3:

(2 x^3 + (6 x^2 + 2 x^2 - x^2) + (x + 4 x) + 2)/(x (x + 2))

6 x^2 + 2 x^2 - x^2 = 7 x^2:

(2 x^3 + 7 x^2 + (x + 4 x) + 2)/(x (x + 2))

x + 4 x = 5 x:

answer:   (2 x^3 + 7 x^2 + 5 x + 2)/(x (x + 2))

7. d. 64

8. i. 32

9. c. 125

10. j. none of the above

11. d. 81

12. i. 216

13. e. none of the above

14. g. 240

15. e. none of the above

16. g. 32

17.   e. none of the above

2x^2+5x+17

your welcome. : )