Someone please help me with 13 and 14 I’m really struggling

Astudent simplified a rational expression as shown.

Need to increase the numbers of customers i talk to daily by 20% how many customers do i need to talk to if i talk to a average of 8 customers per hour during an 8 hour shift

Lena reflected this figure across the x-axis. she writes the vertices of the image as a'(−2, 8), b'(−5, 6), c'(−8, 8), d'(−4, 2).