The average score of all golfers for a particular course has a mean of 65 and a standard deviation of 4.5 . Suppose 81 golfers played the course today. Find the probability that the average score of the golfers exceeded 66 . Round to four decimal places.

Jared works at a clothing store and is listening to a customer complain about a shirt he purchased that's damaged. Which behavior can Jared exhibit to show good communication skills with the customer? O a) Stopping the customer to quickly explain the store's return policy b) Repeating back what he has heard once the customer is done speaking Od Asking the customer how the shirt was damaged O d) Promising the customer a full refund even though it's against policy