Modify the Exercise 4-1 check-in problem by adding agent breaks. The 16 hours are divided into two 8-hour shifts. Agent breaks are staggered (i. e., one agent goes on break, and immediately upon return, the next agent goes on break, until all agents have had their breaks), starting at 90 minutes into each shift. Each agent is given one 15-minute break. Agent lunch breaks (30 minutes) are also staggered, starting 3.5 hours into each shift. The agents are rude and, if they’re busy when break time comes around, they just leave anyway and make the passenger wait until break time is over before finishing up that passenger (since all agents are identical, it’s not necessary for the same agent to finish up that passenger). Compare the results of this model to those of the model without agent breaks. Prob 4.1
Travelers arrive at the main entrance door of an airline terminal according to an i exponential interarrival-time distribution with mean 1.6 minutes, with the first arrival at time 0. The travel time from the entrance to the check-in is distributed uniformly it between 2 and 3 minutes. At the check-in counter, travelers wait in a single line until ’ one of five agents is available to serve them. The check-in time (in minutes) follows a Weibull distribution with parameters B = 7.78 and at = 3.91. Upon completion of their Check-in, they are free to travel to their gates. Create a simulation model, with animation (including the travel time from entrance to check-in), of this system. Run the simulation for a single replication of 16 hours to determine the average time in system, number of passengers completing check-in, and the time-average length of the check-in queue. Put a text box in your model with the numerical results requested
FOR BOTH THE PROBLEMS how do i do it in ARENA sotware