Diane is putting 9 books in a row on her bookshelf. She will put one of the books, The Illad, in the first spot. She will put another of the books, The Odyssey, in the last spot. In how many ways can she put the books on the shelf?

An office supply company conducted a survey before marketing a new paper shredder designed for home use. in the survey, 80 % of the people who tried the shredder were satisfied with it. because of this high satisfaction rate, the company decided to market the new shredder. assume that 80 % of all people are satisfied with this shredder. during a certain month, 100 customers bought this shredder. find the probability that of these 100 customers, the number who are satisfied is 69 or fewer.