The following system of linear equations is to be solved by SUBSTITUTION. Substituting from the first equation into the second equation produces which new equation? 3(1/2x - 5) - 2y = 3

3x - 2(1/2x - 5) = 3

3x - 2y = 1/2x - 5

y = 1/2(3x - 2y) - 5

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%