A process that makes chocolate candy bars has an output that is normally distributed with a mean of 6 oz. and a standard deviation of .01 oz. Determine three sigma control limits for an x-bar (mean) chart assuming a sample size of 10. Group of answer choices UCL

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%