If a point is in the fourth quadrant, then it's coordinates are negative?

How to do this , and can some one explain

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

Hart manufacturing had six-month sales of $80 million, with $20 million of that amount from the internet. it set a goal to increase the percentage of total sales coming from the internet by 4 percent in the next six months. the results were total sales of $85 million. if the company meets its goal exactly, what will the dollar amount of internet sales be?