How does the resolution of "Thank you, Ma'am" best help readers to understand the theme, or the message, of the story? A- The characters are introduced and the major conflict is presented.

B- This is the part of the story in which readers observe how characters react to events.

D- At the end of the story, readers learn that people are often different than they might first appear.

E- At the conclusion, readers understand that this young boy and this woman have shared an important experience. plz help