A sample of 300 guests at Universal Orlando theme parks in 2015 were selected and each was asked whether they were staying at one of the onsite Loews Hotels. In this sample, 63 guests, or 21%, indicated that they were staying in one of the onsite Loews Hotels. In this scenario, is 21% an example of a parameter or a statistic?

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation